Returns and Exchanges
We are very sorry if you are not satisfied with the toy you purchased. You may return and exchange the product (provided the product has not been opened) within 30 days from the date of purchase.
1. Please email our customer service representative detailing why you want to return the item.
2. After receiving our return instructions, please send the product in good condition.
3. Due to the privacy of the products, we cannot accept the return of opened or used products, even if they do not affect subsequent use.
We apologize for any product-related problems that may affect your experience. We are willing to address any problems you may have while using the products. You have the right to use them for 90 days.
1. If you encounter any product-related problems that affect your use within 90 days of receiving them, please contact us immediately.
2. Please explain the problems you have to our customer service via email.
3. After confirming your problems, we will deal with them in no time.
If the product is returned or exchanged due to your personal reasons, the shipping cost will be borne by you.
When Will it be Refunded or Replaced for You
Please allow up to 5 business days from the date we receive your package to process your credit or replacement.
Your satisfaction is very important to us. We promise to provide you with the highest quality products and the best customer service. If you have any questions, please feel free to contact us. We are always ready to help!
contact us: [email protected]